Reader revenue

How customer service can build trust and engagement with audiences

With advertising becoming a less reliable source of revenue for the embattled journalism industry, more news outlets are turning toward sources of consumer revenue to shore up their coffers. This rise of subscription and membership models has dovetailed with the rise of audience engagement in recent years, as newsrooms seek to build stronger relationships with […]

How local news organizations are taking steps to recover from a year of trauma

More than a year after the global pandemic became official, local journalism still grapples with the fallout — not only from the coronavirus but also by an intense nationwide racial reckoning, regional disasters including fires and storms, and ever-present gun violence and mass shootings. The flood of news events over the past year also exacerbated […]

7 questions to help local media rebound in 2021

Worldwide, the lives of most journalists have been consumed over the past 12 months by cataclysmic events both anticipated and unexpected. But no media organization has been battered more than the local newsroom. Journalists in America’s towns and small cities were the first responders to massive COVID-19 outbreaks, police shootings, protests, violent demonstrations, fractious political […]

What news publishers do to retain subscribers

As the future of the news focuses more on reader revenue as its economic model, retention of subscribers and members is becoming more critical. It is one thing to get users to subscribe, particularly with discounted introductory offers. It becomes essential to keep those consumers. To continue growing net revenue, publishers need help to evaluate […]

How news organizations are asking for audience support in the time of coronavirus

Many news organizations with paid subscriptions are removing barriers to their coronavirus coverage as a public service, and putting that content in front of their meter or paywall. Pairing messaging about the free coverage with a subscription offer is a great way to remind readers the value of journalism while prompting them to support their […]

How to win the loyalty of new subscribers through great onboarding

A reader has paid for a subscription. Now what needs to happen? This is a critical moment to shape the experience of subscribers and influence their sense of attachment to your organization. You want them to embrace you as a valued part of their daily lives, not stop the subscription as soon as the initial […]

How to retain subscribers by keeping their engagement levels high over time

Say you’ve implemented a well-designed program to onboard new customers. It’s getting them to look back favorably on their decision to subscribe, and to learn how they like to interact with your content. What’s your next priority? At this point, the goal should be to deepen the relationship — to build loyalty and make them […]

What are the keys to an effective subscription offer page?

Well-constructed offer pages are vital to the goal of increasing reader revenue. They can influence a user’s entire perception of your publication and service — for better or worse. Each detail deserves careful thought and planning. Yet just like registration pages, their importance is often overlooked. When readers land on a subscription offer page, they […]

How to understand different reader types and drive each type to subscribe

The path from a casual reader to a paying subscriber isn’t a short one, but by understanding how audiences get from one place to another, publishers can begin to devise strategies to get more readers to complete that journey. A recent study published by the American Press Institute as part of The Media Insight Project […]

How to improve subscription registration and payment forms

Ensuring the best possible user experience is crucial to moving potential subscribers through your digital checkout line. Every step matters. Yet publishers often overlook — and undervalue — the registration and subscription pages they rely on to sign up these readers. That is a costly mistake. The importance of user-friendly registration and subscription pages should […]