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Messaging apps

How some publishers are giving chatbots personality: Actors and comedians

One major criticism of chatbots are that their interactions with users are too robotic. But some publishers and brands are addressing that by hiring comedians and scriptwriters to shape the bots’ personalities and make them sound more human. Slack integration Howdy was built with writer and former improv comedian Neal Pollack, while Google just announced […]

How to use Snapchat to cover serious news stories

Snapchat may have a reputation among news organizations for being a platform for lighter news stories, but Le Monde is using Snapchat Discover to cover hard news stories, such as the stabbing attack in Minnesota. Le Monde is one of eight publishers on Snapchat Discover in France. Le Monde’s online editor Michael Szadkowski explains that […]

The rise of chatbots and why you should care

Chatbots offer the best way to deal with overload, writes John Brandon. “They are important because they are paving the way to a more A.I.-assisted future, one where bots fill in the gap between what we don’t know (and maybe what we don’t know that we don’t know) and what we actually know,” he said.

How stickers in messaging apps can be a new form of storytelling

Besides invisible messages, bigger and predictive emoji, full-screen effects, and GIFs, Apple recently announced that stickers, too, are coming to its most popular app, iMessage. But stickers aren’t just frivolous little punctuation marks to be inserted in text messages. They can be replacements for entire sentences, and help create a new medium for communicating and […]

A simple Facebook bot is easy to make, but what makes up a useful Facebook bot?

Since Facebook opened up Messenger to bots two months ago, publishers have learned that it’s not hard to make a basic Facebook bot. But making a good, useful Facebook bot requires a bit more work, Lucia Moses writes. Moses talks to four publishers with Facebook Messenger bots about what they’ve learned and what’s worked for […]

Politibot is a Telegram Messenger-based bot that shares news about the Spanish elections

An idea born out of an ISOJ panel, Politibot is a bot based on Telegram Messenger that “provides useful information to political junkies” during the Spanish elections, with the goal of living on after elections come to an end on June 26. Eduardo Suarez explains the team chose to go with Telegram to build its bot […]

How The Washington Post plans and prepares its Snapchat stories

Snapchat can be a great way to tell a story while it’s happening, but that doesn’t mean news organizations can forgo preparation. This week, The Washington Post is sharing what it’s like to ride on public transportation around the world as part of its coverage of repairs to the Washington, D.C., Metro system. Before starting […]

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