This research was conducted by the Media Insight Project — an initiative of the American Press Institute and the Associated Press-NORC Center for Public Affairs Research Overview As the news industry searches for new revenue models to finance journalism online, a new research study suggests that some sorts of digital advertising are demonstrably more effective […]

Service design “combines customer experience, operational model design and design thinking methodologies as tools. It considers the end to end service journey across all channels and touchpoints not only from a customer, but also from an organizational perspective,” says Deloitte’s Jani Modig. As we think about how to break people out of their “filter bubbles,” […]

“The process of design thinking is as follows: empathize, define, ideate, prototype and test. Ideally, this is how one would go about creating anything, right? But us journalists often skip the first two steps,” CUNY grad student Ghita Benslimane writes. “Empathizing with and defining a community’s problems and goals are crucial parts in any successful […]

In her first column as NYT public editor, Liz Spayd argues that in order for the Times to increase its revenue, it needs to learn more about its readers and listen to what they want. To achieve that, NYT is incorporating design thinking into its audience research, both inside and outside of the newsroom: Led […]

Newsrooms are still using processes and mental models designed for the pre-internet era, writes Hearken CEO Jennifer Brandel. “To put it frankly: those old processes aren’t working well in an age where individuals are empowered with access to seemingly-infinite content,” Brandel said. “And poorly-designed processes create inaccurate information and lead to misguided decisions which ultimately […]

“Accessibility is a basic human right,” says Google’s senior manager of accessibility engineering Eve Andersson. “It benefits everyone.” Though Andersson’s team focuses on how to make Google’s products just as usable for those with disabilities as those without, that focus creates a better product for all users. For example, autocomplete and voice controls are features […]

Because digital subscriptions are key to its business model, the Financial Times is letting readers into the website redesign process, incorporating their feedback into the process. So far, it’s learned that readers find site speed and the ability to personalize the website important. Readers also preferred to have small video units lower on article pages. […]

Living style guides are essential for keeping web developers and designers on the same page, genealogy site FamilySearch’s lead web developer Steven Lambert says. Lambert explains how FamilySearch created their living style guide. Among Lambert’s advice: FamilySearch started by printing off every page of the site and hanging them up, so everyone could see why […]

Data visualization is much an art as a science, Wonkblog’s Christopher Ingraham says. Comparing his own map about population change in the U.S. to the Pew Charitable Trust’s map of the same data, Ingraham shows how small design decisions such as a choice of color or the number of thresholds can affect how numbers are […]

You might have heard: CEO Ev Williams says Medium is more of a social networkthan a publishing tool, but it’s still focused on expanding its relationship with publishers But did you know: Medium announced a new bundle of features for publishers on Tuesday called Medium for Publishers. The new set of tools includes ways to […]