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‘Enemy of the People’

In his more than two decades in journalism, Joel Christopher had never seen anything like it. When he arrived at the Louisville Courier Journal as executive editor in late 2016, he found that his paper was frequently on the receiving end of abuse from Kentucky’s Republican governor, Matt Bevin. A newcomer to politics, Bevin came […]
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Getting it Right: Strategies for truth-telling in a time of misinformation and polarization

There was a time when being a journalist meant pursuing a story by reporting the available information from as many sources as possible, writing the piece, and getting it published in print and online. How quaint that now seems. Today’s media environment requires reporters and editors to be detectives of misinformation, and then be prepared […]

Contending with Polarized Audiences

Most news organizations aspire to a goal of delivering quality information that can promote healthy dialogue among members of their communities. Some succeed better than others. But it’s more challenging to do this in a society cleaved by partisan polarization, culture wars, foreign campaigns to use technology platforms to divide us, and more. There is […]

Conclusion: A Challenge for Challenging Times

Each of the challenges addressed in this report – misinformation, attempts to manipulate journalists, polarized audiences and disparagement of journalists by politicians – is a discrete problem with its own unique causes and solutions. But because they all relate to and reinforce one another, it is essential for news leaders seeking to respond to look […]

Need to Know: Dec. 10, 2019

How local news can support civic change, how LION is supporting new outlets, and Hollywood’s terrible depictions of female journalists

Need to Know: Dec. 9, 2019

How to win the loyalty of new subscribers, soon there may be two mega newspaper chains, and advice for new managers

Need to Know: Dec. 6, 2019

Figuring out what voters really care about, a new Pulitzer category for audio, and data-driven social media strategy

How to win the loyalty of new subscribers through great onboarding

A reader has paid for a subscription. Now what needs to happen? This is a critical moment to shape the experience of subscribers and influence their sense of attachment to your organization. You want them to embrace you as a valued part of their daily lives, not stop the subscription as soon as the initial […]

Factually: Why ‘facts won’t save us’

Whitney Phillips, an assistant professor of communication and rhetorical studies at Syracuse University, wrote a piece for Columbia Journalism Review saying that disinformation, like environmental pollution, calls for an ecological solution. “Facts won’t save us,” she wrote. Phillips is the author of two books as well as an important paper on disinformation amplification for Data & Society. Now she’s […]

Need to Know: Dec. 5, 2019

How to overcome distraction habits, how to text your audiences, and can newsrooms be run more democratically