How to run a ‘public help desk,’ refocus the opinion pages on regular people, and much NPR content now starts as podcasts

Create an ‘equity board’ to oversee coverage, audio content is harder to fact-check, and what vaccines can teach media about trust

Attacks on local TV reporters were up in 2020, how puzzles and games help with onboarding, and how to design flexible work arrangements

Cover complexity using systems thinking, easy ways to blend audio into your reporting, and maybe losing writers to Substack isn’t so bad

Use major news events to build trust, making the most of journalists’ expertise, and NPR announces podcast subscriptions

How the news peg limits stories, retiring the term ‘op-ed,’ and the benefit of allowing subscribers to share content

The future of the physical newsroom, how to take an email hiatus, and will newsletters matter more than newsrooms

How to localize climate stories, more newsrooms seek to address burnout and trauma among staff, and reads for the weekend

How to cover protests safely and fairly, take a solutions focus to climate news, and why referral programs work

Explain why you stop covering something, lead with graphics on social media, and 2020 was a record year for unionization