When is it time to turn off the comments? For The Verge, it was when they started getting too negative

Starting with “GamerGate,” Nilay Patel says The Verge’s comments have started getting a little too “aggressive and negative,” leading to The Verge turning off comments for the next few weeks. During this “timeout” period, comments will be turned on on a post-by-post basis. Patel writes: “It’s hard for us to do our best work in that environment, and it’s even harder for our staff to hang out with our audience and build the relationships that led to us having a great community in the first place.”

+ Earlier: How to choose the right commenting platform for a news site and what types of stories and comments promote engagement in the comment section