Why leaders should talk less and ask ‘why’ more

Dottie Mattison, CEO of online retailer Gracious Home New York, says leaders should be talking less, but asking why more often: “I talk a lot less than I used to. I still talk too much, and I work on this every single day. A mentor of mine once told me, ‘You stop at the first question. Keep asking ‘why,’ and then ask again, and then ask again, because you’re not going to get remotely close to the truth unless you keep asking questions.’”

+ Another question for leaders to ask: “Why are we doing it this way?” (Harvard Business Review)