The communication tool isn’t the problem, it’s how your organization chooses to use it

Whether your team chooses to use Slack, Hipchat or another tool for communication, Pickcrew’s Jory MacKay writes that those tools can only be successful if expectations are set correctly from the start. MacKay writes: “If you hit your thumb with a hammer, you’re not going to go back to using a rock, are you? You’re just going to learn how to use that hammer in a way that won’t cause you bodily harm. In the end, Slack, HipChat, or whatever your poison, are all just a reflection of the way you choose to communicate. All these apps do is take your habits and company culture and amplify them.”