Insights, tools and research to advance journalism

Mónica Guzmán

Mónica Guzmán is a 2016 Nieman Fellow and a pioneer in social and community engagement with readers. Reach her at or on Twitter @moniguzman.

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How to become a newsroom that consistently engages audiences

Not many newsrooms are designed with engaging audiences in mind. Many newsroom leaders find it more natural to approach tools of engagement as tools for marketing and promotion. And many staffers hear more loudly that they should use social media to work on their brands rather than to work on their relationships with sources, subjects […]

How to listen to your audience and learn from them

In between the projects that often fuel engagement efforts, there are other opportunities for journalists to listen. The phrase “Grow bigger ears” has become a popular one in public relations and social media circles. It suggests that the best way to respond to a world where more people are talking is to find smart ways […]

How to engage your audiences in 5 key steps

Engaging audiences in journalism can take many forms, ranging in scope from small actions to immersive projects. There is no single formula for the best way to move from producing content to more fully listening and engaging with audiences. The most successful engagement efforts can look different and yield different results — from a couple […]

What exactly is engagement and what difference does it make?

Though “engagement” is a word journalists hear a lot these days, its function can be tough to articulate. For many, the goal of engagement seems to be largely marketing, chiefly on social media. How many shares can your story get? How many followers do you have on Twitter? For others, engagement is about making your […]

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