Craig Silverman

How to create a culture and structure for innovation

It’s an old line, but David Skok said it bears repeating: Skok is digital advisor to the editor-in-chief of the Boston Globe, and a former Nieman Fellow. He spent his year at Harvard studying and collaborating with the creator of disruptive innovation theory, Clayton Christensen. They co-authored an article about disruption in the news industry. […]

Innovative leaders set, enforce, but also nurture priorities

For decades the Russ family of Austria has run a successful newspaper and printing company. Their flagship publication was the dominant player in Western Austria, but in the 1990s Eugen Russ, the company’s managing director, saw the digital future coming. He began visiting Silicon Valley and studying disruptive innovation theory. Russ realized he needed to […]

The best practices for innovation within news organizations

Innovation. It’s a word thrown around at lot in journalism today. There are innovation editors, teams, vice presidents, programs, and chairs at journalism schools. The New York Times produced a widely dissected internal innovation report. At a time of massive disruption and transformation, innovation is an imperative for news organizations. But it’s also a vague […]

How to gather feedback, measure, and iterate

The final step in successful innovation involves gathering feedback, measuring it, and using that to direct how you change and evolve your approach and/or product. This process ensures that projects, products and initiatives proceed based on data and user behavior and feedback. Develop iteratively Kareem Amin, the head of product at News Corp, is working […]

How to generate and pursue innovative ideas

The Boston Globe recently launched a new website focused on Catholic news and information, a coffee blog, a site covering technology and startups in the Boston area, a redesign of Boston.com, and a new political site, among other initiatives. But David Skok, digital advisor to the editor-in-chief, says people should not focus on all of […]

How to correct website and social media errors effectively

One elemental concept of transparency, which is a conceptual shift for some organizations, is that corrections are a good thing. Errors are of course unfortunate and bad. We must make as much an effort as possible to prevent errors before they make their way into the world. The ease with which mistaken claims and false […]

Strategy worksheet: How to invite audience participation in a story

We developed a worksheet with a series of planning questions to get you started with inviting your audience to participate in the reporting of a story. Consider sitting down with a few creative collaborators from across your organization to tackle these questions together. Download the strategy worksheet here.

Study background and sources cited

People interviewed for this study either by phone or email: Matt DeRienzo, Digital First Media Kathy English, Toronto Star Angie Holan, PolitiFact Mathew Ingram, Gigaom Joy Mayer, The Columbia Missourian Martin Moore, Media Standards Trust Kara Swisher, Re/Code Maggie Walter, The Columbia Missourian Rob Wijnberg, De Correspondent Amanda Zamora, ProPublica Reporting Errors If you see […]

The best ways for publishers to build credibility through transparency

As so much in the world of news and information changes, the fundamental bond of trust between journalists and the communities they serve is one of the few things that doesn’t. In fact, its importance has grown. One of the most important ways journalists and news organizations earn the trust of the public trust is […]

Show the reporting and sources that support your work

One important way to build trust in reporting is to show the audience the sources it relies upon. There are several ways to do this. I. Share source material Digital platforms don’t suffer the same time and space constraints as print, television and radio. This freedom offers new opportunities to incorporate and disclose source material, […]