Much of the discussion on listening and relationship-building focuses on trust and how newsrooms can forge deeper connections with communities who may feel misrepresented, marginalized or misled by the newsroom’s coverage. But how does a culture of listening help a news organization’s bottom line? Many summit participants admitted they had more work to do to […]
Cole Goins is a journalist, facilitator and media consultant dedicated to helping newsrooms collaborate and forge deeper relationships with their communities. He spearheads an applied learning initiative by Journalism + Design that helps journalists use the tools of systems thinking in their reporting. He is the former director of community engagement at Reveal from The Center for Investigative Reporting, where he organized media collaborations and led public engagement initiatives. He was a senior fellow in the 2015 USC Annenberg Health Journalism Fellowships and previously served as engagement editor for the Center for Public Integrity.
If newsrooms truly want to support a culture of listening, leadership should think about how the skills, roles and makeup of the staff need to change and evolve. Diversity among newsroom staff, a longstanding and persistent issue in the industry, becomes even more imperative. Having a variety of backgrounds and perspectives represented will help build […]
Faced with shrinking newsrooms and often increasing responsibilities, finding the time to listen and build relationships can seem like a luxury that most reporters don’t have. The key is finding ways to thread these practices into the fabric of your reporting. Listening can become a core part of your process, not an extra thing you […]
From Facebook groups to baby showers, participants at our Nashville summit offered examples of creative and compelling ways journalists can be present in existing community spaces, or design new opportunities to listen to different communities. Finding the right spaces to listen A common refrain from listening-focused journalists, and community engagement advocates in general, is to […]
Listening can help news organizations inform and enrich their journalism. It also challenges reporters to pursue new and sometimes different relationships with people in their communities, going outside the typically transactional nature of journalism. “Our current approach to listening, dialogue and engagement in general is episodic and sporadic,” said Linda Miller, director of network journalism […]
To listen more deeply, newsrooms must first determine who should be the focus of their listening. One of the first questions we asked participants at our summit in Nashville was: “Whom do you want to listen to more in your work?” We distributed Post-Its and had everyone write down specific individuals, groups or communities that […]
When Journal Star executive editor Dennis Anderson created a reader advisory board with residents of Peoria’s predominately African American South Side in 2014, he knew the paper had some work to do. Regard for the Journal Star wasn’t particularly high among these residents of the central Illinois town; some said that the only time they […]