Insights, tools and research to advance journalism

Ashley Kang

Ashley Kang is director of Syracuse University's South Side Community Newspaper Project The Stand. In late 2017 and early 2018, she served as a consultant to API researching listening projects in news, with a particular focus on projects that helped newsrooms understand and better serve specific communities. Follow her on Twitter @ashley_e_kang.

‘Focused listening’ can help address journalism’s trust problem — here are four examples

Public distrust and negative attitudes toward media are critical problems facing many news organizations. This distrust feels deepest among particular alienated groups — such as conservatives, or neighborhoods where a minority group is the majority — with whom many publishers have scant or shallow ties. Building trust with these disengaged or neglected communities will require […]

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