Public distrust and negative attitudes toward media are critical problems facing many news organizations. This distrust feels deepest among particular alienated groups — such as conservatives, or neighborhoods where a minority group is the majority — with whom many publishers have scant or shallow ties. Building trust with these disengaged or neglected communities will require […]
Ashley Kang is director of Syracuse University's South Side Community Newspaper Project The Stand. In late 2017 and early 2018, she served as a consultant to API researching listening projects in news, with a particular focus on projects that helped newsrooms understand and better serve specific communities. Follow her on Twitter @ashley_e_kang.